Mobile Banking Help

Download our app on your Android or iPhone and bank on the go

  • Help
  • Mobile Banking

​Can I change my Personal Access Code (PAC) that I use to log into online and mobile banking?

Yes. Log in to online banking and click on Profile and Preferences under the Account Services section. There you will be able to change your Personal Access Code. First, enter your current PAC, then enter your new PAC and verify it by entering it again. A safe access code consists of eight characters and combines letters and numbers.

Please note – if you forget your password or if you are locked out of your online account, you will have to call our Members Solutions Centre at 1-800-616-8878 or visit your branch to reset your PAC.

​​How do I download FirstOntario’s mobile app?

Download our app for free from the App Store or Google Play.

For iPhone Users:

  1. Using your iPhone, search for “FirstOntario” in the App Store
  2. Select the app icon and verify that the author of the app is FirstOntario
  3. Tap the icon marked “Free”, then tap again when it changes to “Install”

For Android Users:

  1. Using your Android phone, tap the search icon and search “FirstOntario” in Google Play™
  2. Select the app icon and verify that the author of the app is FirstOntario
  3. Tap the icon marked “Install”, then tap “Accept” on the next screen

Interac e-Transfer®

You can also visit our Interac e-Transfer FAQ page for more detailed information.

​​Are there fees and limits for Interac e-Transfers?

There will be a service fee of $1.50 for each Interac e-Transfer sent (there is no fee to receive one). This feature is available for personal and business accounts.

Please see below for transaction limits:

Interac e-TransfersLimit
Maximum sending transaction limit$3,000
Maximum sending limit per day$10,000
Maximum sending limit per week$10,000
Maximum sending limit per month$20,000
Maximum incoming limit per week$70,000
Maximum incoming limit per transaction$10,000
Maximum incoming limit per day$10,000
Maximum incoming limit per month$300,000
Minimum incoming limit per transaction$0


​​What is Autodeposit?

Autodeposit is a feature within the Interac e-Transfer service that enables users to save time when accepting an Interac e-Transfer.

It is enabled by registering your email address with Interac, and allows you to receive funds directly into an assigned account without the need to select your financial institution or answer a security question.

When sending an Interac e-Transfer, the sender is made aware in online banking that you are registered for Autodeposit.

​What is the feature Request Money?

Request Money is a feature within the Interac e-Transfer service that allows you to request money via online banking.

Money can be requested by sending an email or text message to any individual or business in Canada. When the request is fulfilled, you will receive a notification once the funds are deposited into the selected account.

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