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There is plenty you can take care of when you manage your money online. Get to know everything that is available to you just by logging in.
To get started, you'll need a Personal Access Code (PAC), which you can get at your nearest branch. If you already have a debit card, give our Member Service Centre a call at 1-800-616-8878 to get set up.
Then, enjoy the convenience of 24-hour access to your accounts.
A safe access code consists of at least 12 characters and combines letters and numbers.
If you have forgotten your password or if you are locked out of your account, please contact our Member Service Centre at 1-800-616-8878 to reset your PAC.
All Members are set up to automatically receive eStatements in online banking. You can stop paper statements from being mailed to you by changing your preference in online banking. Simply log in to online banking and follow these simple steps:
Depending on timing of completing these steps, you may still receive one more paper statement mailing after cancelling paper statements.
Your eStatement can be found by logging in to online banking and following these simple steps:
Log in to online banking and head to the My Accounts section. Select your line of credit (or any other account) from the list of accounts, then select Account Details.
You can also visit our Interac e-Transfer FAQ page for more detailed information.
All of our everyday chequing accounts come with free e-Transfers. The number of free transactions depends on which account you have. View our Everyday Chequing Accounts page for details on all of our accounts.
Please see below for e-Transfer transaction limits:
|Maximum sending limit per transaction||$3,000|
|Maximum sending limit per day (rolling period of 24 hours)||$10,000|
|Maximum sending limit per week (rolling period of seven days)||$10,000|
|Maximum sending limit per month (rolling period of 30 days)||$20,000|
|Maximum incoming limit per transaction||$25,000|
|Minimum incoming limit per transaction||$0|
All you and the recipient/sender need to get started is an email address or mobile telephone number and a Canadian deposit account with access to online banking.
You will be notified by email and/or text that an Interac e-Transfer has been sent to you.
From your computer or smartphone, open the email or text and you will be walked through a simple, user-friendly interface that leads to your own financial institution's online banking, where you will deposit the funds to the account of your choice after correctly answering the security question set up by the sender.
Autodeposit is a feature within the Interac e-Transfer service that enables users to save time when accepting an Interac e-Transfer.
It is enabled by registering your email address with Interac, and allows you to receive funds directly into an assigned account without the need to select your financial institution or answer a security question.
When sending an Interac e-Transfer, the sender is made aware in online banking that you are registered for Autodeposit.
Request Money is a feature within the Interac e-Transfer service that allows you to request money via online banking.
Money can be requested by sending an email or text message to any individual or business in Canada. When the request is fulfilled, you will receive a notification once the funds are deposited into the selected account.
Increased authentication improves the safety of the online banking environment by adding challenge questions and answers at login. These questions increase the protection of online banking against phishing and other fraudulent behavior.
Members set up three challenge questions from a list provided during the registration process.
When you log in to online or mobile banking, the login page may display one of the three selected challenge questions you chose at the time of the registration.
The challenge question appears based on a number of security policy parameters such as logging in from a device you would not normally log in from.
Answering the question correctly will indicate the login is genuine and you will be allowed to continue into your online banking account.
When you do not answer the challenge questions correctly, you will be presented with another of the three questions you set up.
After three attempts you will be locked out of your account and will need to contact our Member Service Centre at 1-800-616-8878.
You can set up an email and/or text alert that will notify you if your account has been locked due to maximum number of failed attempts to answer your challenge question.
This alert and others can be set up in online banking by going to Messages and Alerts in the left side menu, then selecting Manage Alerts.