Interac e-Transfer®

Sending, depositing and requesting money was never so simple! Get set up through online banking and use Interac e-Transfer and its features Autodeposit and Request Money to exchange Canadian funds with anyone with an email address and a Canadian bank account, anytime! It’s easy, fast and secure.

You can visit this website to view the list of financial institutions that offer various Interac e-Transfer features.

Autodeposit FAQs

​What is Autodeposit?

Autodeposit is a feature within the Interac e-Transfer service that enables users to save time when accepting an Interac e-Transfer.

It is enabled by registering your email address with Interac, and allows you to receive funds directly into an assigned account without the need to select your FI or answer a security question.

When sending an Interac e-Transfer, the sender is made aware in online banking that you are registered for Autodeposit.

​Is Autodeposit secure?

Yes. Autodeposit has the same security as is standard with the Interac e-Transfer service. Interac e-Transfer is one of the safest digital money transfer services in the world. 

When you send or request money using Interac e-Transfer, the money is transferred through the established and secure banking procedures that financial institutions have used for years to settle cheques, ATM deposits and withdrawals.

Money never travels by email or text - these are simply used to notify you that money was sent or requested, as well as provide instructions to deposit.

​How do I register for Autodeposit?

To access this feature, log into online banking then:   

  1. Go to Transfers in the left hand menu and find Send Interac e-Transfer   
  2. Under the header Send Interac e-Transfer, click on the link Autodeposit    
  3. Complete the Autodeposit registration by providing your email address and selecting the account you’d like funds deposited to when you receive e-Transfers sent to that email address

​How do I know if I have received money once I register for Autodeposit?

If you set-up your profile with both your email and cell number you will receive a notification by email or text every time you receive funds through the Autodeposit feature, letting you know that money has been deposited into your account.

The notification will also include the details associated with the transfer, who it was from, and any messages from the sender.

​Why do I see two names displayed on my e-Transfer?

When you send money to an individual who has registered for Autodeposit, the recipient name as well as the legal name of the individual will be displayed to ensure that the funds are being sent to the correct individual.

​Can I cancel an e-Transfer that is sent to a recipient that is registered for Autodeposit?

Transfers can only be cancelled if they haven’t already been deposited. Login to online banking and locate the transfer in the Interac e-Transfer Pending Transfers.

If the transfer does not have a “cancel” link beside it, then the deposit has been completed and can no longer be cancelled. If it does have a “cancel” link beside it, you can proceed to cancel the transfer.

​How do I change an existing Autodeposit?

You can change an existing Autodeposit in online banking by going to the Autodeposit screen to view all current the Autodeposits.

Next to an existing Autodeposit you will see 2 icons – a pen and a trash can.   Select the pen icon to edit an Autodeposit and the trash can icon to delete.

Request Money FAQs

​ What is the feature Request Money?

Request Money is a feature within the Interac e-Transfer service that allows you to request money via online banking.

Money can be requested by sending an email or text message to any individual or business in Canada. When the request is fulfilled, you will receive a notification once the funds are deposited into the selected account.

​ How do I request money?

To access this feature, log in to online banking and:

  1. In the left hand menu, click on Transfers
  2. Select “Request Interac e-Transfer”
  3. Then follow the instructions to complete the form to request funds 

​If I cancel a pending e-Transfer, will I get charged the service fee?

If you send an Interac e-Transfer, you are charged immediately upon sending it.  If you cancel the transaction while it is pending or the recipient declines it, you will not be refunded the fee.

If you cancel a pending Request Money e-Transfer, you will not be charged the fee.

​Can I cancel the Interac e-Transfer transaction when it is going to the contact / recipient that is registered for Autodeposit? 

Interac e-Transfer transactions can only be cancelled if they haven't already been deposited. The fee charged when the Interac e-Transfer was sent will not be refunded.

To cancel an Interac e-Transfer transaction, whether the it was sent or requested, go into your online banking / mobile banking application and locate the pending transfer list.  If the transaction is listed on the pending list, you will have the option to cancel it.

​What is the fee for sending an Interac e-Transfer Request Money and when will I be charged?

The service fee for sending an Interac e-Transfer Request for Money is $1.50. The fee will be charged to you when the funds are deposited into your account. 

The service fee will be applied to the funds being deposited.  For example, if you send a request for $50, when the recipient accepts the request, $48.50 will be deposited into your account.  

​ Can Request for Money be used by fraudsters for phishing?

Only respond to Interac notifications from senders who you know. Interac provides the legal name of the individual or business that is sending the request to assist in identifying fraudulent e-Transfer requests.

If you weren't expecting that particular Requestor to request funds from you, contact your branch or report it as spam.

You can report spam to

​ Are there limits in place for the Request Money feature?

Yes, there are limits related to the Request Money feature. These incoming limits are rolling* limits and are the same as the e-Transfer limits. 

Limits on incoming e-Transfers

Maximum per transfer limit $10,000
Maximum Daily transfer limit$10,000
Maximum weekly transfer limit$70,000
Maximum 30 Day transfer limit$300,000

*Rolling limits are calculated by the day and time the e-Transfer is sent. For example, if the first transaction is sent at 11:30 am, the “day” is calculated on the 24 hour rolling period which will end at 11:29 am the next day.

​ Can I edit or cancel a Request Money notification that I have initiated?

Yes, you can cancel a Request Money that you have initiated by logging into your online account and clicking on the Pending link.

If the money request is listed here, you will have two options listed on the right: Resend Notice which allows you to trigger a notification to the recipient and Cancel which allows you to cancel the transfer. If the transfer has been completed, it will not appear in the Pending link and can no longer be cancelled.  

You cannot edit a pending transfer. You must cancel it and then re-create it.

​ How long is a Request Money notification valid?

A Request Money notification is valid for 60 days from the date that it is requested. However, the expiry date can be extended by another 60 days if you resend the notification to the recipient.

​ Are there reminder notifications for outstanding requests?

Yes, outstanding requests have automated reminder notifications that are sent to your contact. You also have the ability to manually re-notify the contact, as reminder. 

​ Will I be notified once the request has been fulfilled?

Once the request for money has been fulfilled, you will receive a notification that the funds are available in your account.

​What if I send a Request Money notification to someone whose financial institution does not support the Request Money feature?

If you send a Request Money notification to someone whose FI does not have the Request Money feature implemented, that person will not be able to accept the request. 

They will have to decline the request.  They can then follow up by sending you an e-Transfer in the amount that you had requested. 

​ Can I block a requestor from sending further requests to me?

Yes, you are able to opt out of receiving requests from a particular requestor, or the service completely, by selecting the opt-out option on the request notification email.

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