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My Account Help

Here's some information to help you with your everyday banking

If I am joint on an account, can I change my statement preferences?

Statement preferences are controlled by the primary account holder on an account. 

If you are currently receiving paper statements in the mail and they are addressed to you, you can change your preference in online banking to receive only eStatements. 

If you are a joint account holder and the mailed statement is not addressed to you, you will not be able to switch that paper statement as it will need to be switched by the primary account holder. 

​​How do I set up a direct deposit or a pre-authorized debit payment on my account?

A void cheque can be used to set up a direct deposit or pre-authorized debit instructions on your account. 

Three sets of numbers are taken from the bottom of your cheque when the instructions are set up – the transit number, the institution number and your account number.  Here’s where you’ll find them:

Did you know you can also create a Direct Deposit switch through our free ClickSWITCH service? If you’re not familiar with the service, visit our ClickSWITCH page to learn more.

If you don’t have cheques, visit your branch or call our Member Solutions Centre at 1-800-616-8878 to request a Direct Debit/Deposit Request form. 

​​How long will FirstOntario hold my cheque before I can cash it?

Holds are placed on Member’s accounts to protect you and the credit union against possible losses and/or fraudulent activity. Our guidelines for the duration of holds are below.    

Cheque DrawnDuration (in Business Days)
In Province (including FirstOntario cheques)5-10
In Province (new Member) (including FirstOntario cheques)7-10
Out of Province10-20
United States30
All cheques for Members who declined Credit bureau authorization when Membership was opened30

To avoid having a hold placed on your account, you may wish to set up direct deposit arrangements with the sender if it’s a payment you’ll be receiving regularly.

You can also arrange to receive the money by Interac e-Transfer® if the funds are coming from a Canadian financial institution in Canadian dollars. This is another option to transfer money that’s safe, easy and immediately available. 

​​What are my limits on debit cards and ATM withdrawals?

Visit your branch or connect with our Member Solutions Centre at 1-800-616-8878 to find out your debit card and ATM withdrawal limits. 

If you’re planning on making a large purchase, you can request a temporary increase to your limit.

​​How do I order more cheques? 

Visit Account Services through your online banking and click on Order cheques. You can also visit your branch or call our Member Solutions Centre at 1-800-616-8878 and our staff can make the arrangements for you.

For our Business Members, cheques must be ordered through your branch.

How do I cancel my paper statements and receive only eStatements?

All Members are set up to automatically receive eStatements in online banking.  You can stop paper statements from being mailed to you by changing your preference in online banking.  Simply log into online banking and follow these simple steps:

  1. In the left-side menu, click on My Accounts
  2. Within the My Accounts menu items, select View eStatements
  3. The eStatement screen will appear and you can click on the year from which you would like to view a statement.
  4. After you click on the specific year, e.g. 2019, each month for which a statement is available will appear for you to select from.
  5. Click on the month you want to open a PDF of that month’s statement.

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