Compliments and Complaints
When you are a Member of FirstOntario Credit Union, you are an owner with a voice
As a Member of FirstOntario Credit Union, you are an owner with a voice. Your feedback is important. It provides insight and perspective for continuous improvement and enables us to address your concerns so we can ensure your experience is the best it can be.
Whether you would like to tell us about a great experience you had or if there is something you are concerned about, we would be happy to hear from you. Please see the options below if you would like to speak with someone from FirstOntario.
Please tell us about the exceptional service you received:
FirstOntario Credit Union|
70 South Service Road, Suite 301
Stoney Creek, ON
Please be sure to provide the name(s) of the staff involved so we can be sure to recognize them. Thank you!
We take concerns seriously at FirstOntario and being able to come up with a better solution will ultimately improve our service to all of our Members.
We’re committed to responding to you within two business days with the following information:
- Acknowledgement that we have received your concern
- Where possible, we will strive to immediately resolve your concern
- If further action is required, we will let you know how it is being handled and when you can expect to hear from us
- If the matter may take a little longer to resolve, we will keep you informed throughout the process
To make the process easier for you, we have outlined the following steps to ensure a satisfactory resolution.
Please have all the necessary information so we can address your matter as quickly as possible. You will need the following details:
- Your Member identification information
- Date(s) of occurrence
- Supporting documents, if any
- The name(s) of staff involved
- Your preferred method of reply: mail, email or phone (if phone, when is the best time to call)
Please contact your branch manager or the Member Solutions Centre at 1-800-616-8878 to express your concern. Our staff will do their best to help as quickly as they can.
If the Member Solutions Centre or the branch manager was unable to provide a resolution, you may wish to escalate your concern to the Regional Director who is responsible for the branch:
905-688-4828 ext. 1081
|branch address||branch manager|
|1 James St S, Hamilton||Taylor Murray|
|240 Wilson St E, Ancaster||Josie Boetto|
|895 Brant St, Burlington||Amanda Massey|
|1299 Barton St E, Hamilton||Nik Katic|
|505 Dundas St W, Oakville||Sarah Allen|
|50 Dundurn St S, Hamilton||Dani Dada|
|999 Upper Wentworth St, Hamilton||Pam Murphy|
|338 Kerr St, Oakville||Indira Sattan|
|3001 Hospital Site, Oakville||Sarah Allen|
|2245 Rymal Rd E, Stoney Creek||TBD|
|1550 Upper James St, Hamilton||Dena Jones|
|95 Highway 8, Stoney Creek||TBD|
|4021 Upper Middle Rd, Burlington||Pam Murphy|
|486 Upper Sherman Ave, Hamilton||Terry Zytaruk|
905-688-4828 ext. 1014
|Branch address||branch manager|
|275 Fourth Ave, St.Catharines||Rose Idzenga|
|7885 McLeod Rd, Niagaga Falls||Lindsay Cain|
|3969 Montrose Rd, Niagaga Falls||Scott Symonds|
|1200 Fourth Ave, St.Catharines||Rose Idzenga|
|148 Niagara St, St.Catharines||Gabriella Marcone|
|600 Ontario St, St.Catharines||Carey Kominetsky|
|387 Scott St, St.Catharines||Kelly Taylor-McNeil|
|35 Talbot St, Thorold||Vito DiPaola|
|840 Niagara St, Welland||Jessie Buckner|
|84 Charing Cross St, Brantford||Troy Tindale|
|39 Talbot St E, Cayuga||Lori Elgin|
|48 King St W, Dundas||Kori O'Flaherty|
|108 Thomas St, S, Ingersoll||Bonnie Long|
|48 Main St W, Norwich||Kim McDonald|
|107 Queensway E, Simcoe||Annette Martin|
|157 Broadway, Tillsonburg||Kim McDonald|
|943 Dundas St, Woodstock||Julie McNeilly|
If the Regional Director is unable to provide a resolution, you may wish to escalate your concern to the Vice President, Retail Branches, who oversees our branch network.
905-387-0774 ext. 1010
Vice President, Wealth Management for concerns regarding the Wealth Advisory team.
905-387-0774 ext. 1110
Vice President, Business Banking Group for concerns regarding the Business Banking team.
905-387-0774 ext. 1046
Vice President, Alternate Delivery Channels for concerns regarding the Member Service Centre.
905-387-0774 ext. 1050
If your concern has not been addressed to your satisfaction, you may wish to contact the Financial Services Commission of Ontario.
The Financial Services Commission of Ontario
At FirstOntario Credit Union, we are committed to protecting your privacy and safeguarding your personal and financial information. If you have concerns related to privacy, please contact our privacy officer.
To learn more about our commitment to your privacy, please refer to our privacy page.