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When you are a member of FirstOntario Credit Union, you are an owner with a voice
As a member of FirstOntario Credit Union, you are an owner with a voice. Your feedback is important. It provides insight and perspective for continuous improvement and enables us to address your concerns so we can ensure your experience is the best it can be.
Whether you would like to tell us about a great experience you had or if there is something you are concerned about, we would be happy to hear from you. Please see the options below if you would like to speak with someone from FirstOntario.
Please tell us about the exceptional service you received:
|Mail:|| FirstOntario Credit Union
970 South Service Road, Suite 301
Stoney Creek, ON
Please be sure to provide the name(s) of the staff involved so we can be sure to recognize them. Thank you!
We take concerns seriously at FirstOntario and being able to come up with a better solution will ultimately improve our service to all of our members.
We’re committed to responding to you within two business days with the following information:
To make the process easier for you, we have outlined the following steps to ensure a satisfactory resolution.
Please have all the necessary information so we can address your matter as quickly as possible. You will need the following details:
Please contact your branch manager or the Member Service Centre at 1-800-616-8878 to express your concern. Our staff will do their best to help as quickly as they can.
If the Member Service Centre or the branch manager was unable to provide a resolution, you may wish to escalate your concern to the Regional Vice President who is responsible for the branch:
905-688-4828 ext. 1081
|branch address||branch manager|
|240 Wilson Street East, Ancaster||Lisa Kavoukis|
|895 Brant Street, Burlington||Amanda Massey|
|1299 Barton Street East, Hamilton||Nik Katic|
|505 Dundas Street West, Oakville||Jason Bengert|
|50 Dundurn Street South, Hamilton||Jordan Chabot|
|338 Kerr Street, Oakville||Indira Sattan|
|2245 Rymal Road East, Stoney Creek||Pam Murphy|
|1550 Upper James Street, Hamilton||Dena Jones|
|95 Highway 8, Stoney Creek||Taylor Murray|
|4021 Upper Middle Road, Burlington||Sarah Allen|
|486 Upper Sherman Avenue, Hamilton||Josie Boetto|
|39 Talbot Street East, Cayuga||Lori Elgin|
|48 King Street West, Dundas||Kori O'Flaherty|
905-688-4828 ext. 1014
|Branch address||branch manager|
|275 Fourth Avenue, St. Catharines||Lindsay Cain|
|7885 McLeod Road, Niagara Falls||Jerri Lynn Reid|
|3969 Montrose Road, Niagara Falls||Scott Symonds|
|600 Ontario Street, St. Catharines||Connie Jackson|
|387 Scott Street, St. Catharines||Kelly Taylor-McNeil|
|9 Pine Street North, Thorold||Vito DiPaola|
|840 Niagara Street, Welland||Jessie Buckner|
|84 Charing Cross Street, Brantford||Troy Tindale|
|108 Thomas Street South, Ingersoll||Lisa Visser|
|48 Main Street West, Norwich||Cody Furlong|
|107 Queensway East, Simcoe||Leah VanSickle|
|157 Broadway, Tillsonburg||Bonnie Long|
|943 Dundas Street, Woodstock||Rose Scire|
|318 Merritt Ave, Chatham||Kim Jenkins|
If the Regional Vice President is unable to provide a resolution, you may wish to escalate your concern to the Senior Vice President, Retail Branches, who oversees our branch network.
905-387-0774 ext. 1010
Vice President, Wealth Management for concerns regarding the Wealth Advisory team.
905-387-0774 ext. 1710
Vice President, Business Banking Group for concerns regarding the Business Banking team.
905-387-0774 ext. 1046
Vice President, Alternate Delivery Channels for concerns regarding the Member Service Centre.
905-387-0774 ext. 1050
Corporate Ombudsman, Mark Perkins for any other concerns.
If your concern has not been addressed to your satisfaction, you may wish to contact the Financial Services Regulatory Authority of Ontario.
Financial Services Regulatory Authority of Ontario
At FirstOntario Credit Union, we are committed to protecting your privacy and safeguarding your personal and financial information. If you have concerns related to privacy, please contact our privacy officer.
To learn more about our commitment to your privacy, please refer to our privacy page.