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Let your money do the work for you with great rates.
Let your money do the work for you with great rates.
There's more to a credit union than just banking.
We know that strong financial literacy is key to making informed decisions about money.
We offer industry leading business account rates.
Connect with our Business Banking team
We know that strong financial literacy is key to making informed decisions about money.
We know that strong financial literacy is key to making informed decisions about money.
We know that strong financial literacy is key to making informed decisions about money.
When you are a Member of FirstOntario Credit Union, you are an owner with a voice
As a Member of FirstOntario Credit Union, you are an owner with a voice. Your feedback is important. It provides insight and perspective for continuous improvement and enables us to address your concerns so we can ensure your experience is the best it can be.
Whether you would like to tell us about a great experience you had or if there is something you are concerned about, we would be happy to hear from you. Please see the options below if you would like to speak with someone from FirstOntario.
Please tell us about the exceptional service you received:
Mail: | FirstOntario Credit Union 970 South Service Road, Suite 301 Stoney Creek, ON L8E 6A2 |
Phone: | 1-800-616-8878 |
E-mail: | contact@FirstOntario.com |
Please be sure to provide the name(s) of the staff involved so we can be sure to recognize them. Thank you!
We take concerns seriously at FirstOntario and being able to come up with a better solution will ultimately improve our service to all of our Members.
We’re committed to responding to you within two business days with the following information:
To make the process easier for you, we have outlined the following steps to ensure a satisfactory resolution.
Please have all the necessary information so we can address your matter as quickly as possible. You will need the following details:
Please contact your branch manager or the Member Service Centre at 1-800-616-8878 to express your concern. Our staff will do their best to help as quickly as they can.
If the Member Service Centre or the branch manager was unable to provide a resolution, you may wish to escalate your concern to the Regional Director who is responsible for the branch:
Shelley.McIntyre@firstontario.com
905-688-4828 ext. 1081
branch address | branch manager |
---|---|
1 James St S, Hamilton | Karen Jacobs |
240 Wilson St E, Ancaster | Laura Simpson |
895 Brant St, Burlington | Amanda Massey |
1299 Barton St E, Hamilton | Nik Katic |
505 Dundas St W, Oakville | Jason Bengert |
50 Dundurn St S, Hamilton | Kori O'Flaherty |
338 Kerr St, Oakville | Indira Sattan |
3001 Hospital Site, Oakville | Jason Bengert |
2245 Rymal Rd E, Stoney Creek | Pam Murphy |
1550 Upper James St, Hamilton | Dena Jones |
95 Highway 8, Stoney Creek | Taylor Murray |
4021 Upper Middle Rd, Burlington | Sarah Allen |
486 Upper Sherman Ave, Hamilton | Josie Boetto |
39 Talbot St E, Cayuga | Lori Elgin |
48 King St W, Dundas | Jordan Chabot |
Matthew.Maguire@firstontario.com
905-688-4828 ext. 1014
Branch address | branch manager |
---|---|
275 Fourth Ave, St.Catharines | Rose Idzenga |
7885 McLeod Rd, Niagara Falls | Lindsay Cain |
3969 Montrose Rd, Niagara Falls | Scott Symonds |
1200 Fourth Ave, St.Catharines | Rose Idzenga |
600 Ontario St, St.Catharines | Carey Kominetsky |
387 Scott St, St.Catharines | Kelly Taylor-McNeil |
35 Talbot St, Thorold | Vito DiPaola |
840 Niagara St, Welland | Jessie Buckner |
84 Charing Cross St, Brantford | Troy Tindale |
108 Thomas St, S, Ingersoll | Lisa Visser |
48 Main St W, Norwich | Cody Furlong |
107 Queensway E, Simcoe | Leah VanSickle |
157 Broadway, Tillsonburg | Bonnie Long |
943 Dundas St, Woodstock | Julie McNeilly |
If the Regional Director is unable to provide a resolution, you may wish to escalate your concern to the Vice President, Retail Branches, who oversees our branch network.
Randy.Murray@FirstOntario.com
905-387-0774 ext. 1010
Vice President, Wealth Management for concerns regarding the Wealth Advisory team.
Michael.Butler@FirstOntario.com
905-387-0774 ext. 1710
Vice President, Business Banking Group for concerns regarding the Business Banking team.
Michael.Ross@FirstOntario.com
905-387-0774 ext. 1046
Vice President, Alternate Delivery Channels for concerns regarding the Member Service Centre.
Robert.Somma@FirstOntario.com
905-387-0774 ext. 1050
If your concern has not been addressed to your satisfaction, you may wish to contact the Financial Services Regulatory Authority of Ontario.
Telephone: | 416-250-7250 |
Toll free: | 1-800-668-0128 |
Email: | contactcentre@fsrao.ca |
Web: | www.fsrao.ca |
Mail: |
Financial Services Regulatory Authority of Ontario |
At FirstOntario Credit Union, we are committed to protecting your privacy and safeguarding your personal and financial information. If you have concerns related to privacy, please contact our privacy officer.
To learn more about our commitment to your privacy, please refer to our privacy page.
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