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Accessibility at FirstOntario

 

Our committment to ensuring our services are accessible

FirstOntario is committed to providing an environment and services that are welcoming, accessible, and inclusive for all persons with disabilities. FirstOntario services will be provided to persons with disabilities in a way that is respectful of their dignity and independence.

Accessibility for Ontarians with Disabilities Act (AODA)

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA), sets a goal of an accessible Ontario by 2025. Ontario has introduced new Accessibility Standards for Customer Service (The Standard), the first accessibility standard created under the authority of the AODA. FirstOntario is committed to providing services in a manner that respects the dignity and independence of persons with disabilities.

View our AODA policy

 

How we have made our website accessible

We have created our website in accordance with the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines (WCAG) 2.0 Level AA. These guidelines assist website developers by describing best practices for creating websites that are accessible to all users.

Learn how to obtain the best user experience on our website

Computer monitor and smartphone

Keep your browser and smartphone updated

We recommend you keep your browsers up-to-date and use the latest version of iOS or Android OS (or up to two earlier versions) on your smartphone.

For more information on which browsers we support, visit our Browser Requirements page.

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Adjust your computer's settings

You can improve your online experience by customizing your computer's settings to meet your individual needs.

For example, you can increase the size of all fonts or change the colour scheme.

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Contact us if you have trouble

If you experience difficulties in accessing any content or functionality on our website, please contact us.

We are always open to making improvements to provide the best possible online experience for our users.

 

Do you have feedback?

Whether you would like to tell us about a great experience or you have a concern, we would be happy to hear from you.

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