Contact FirstOntario
Have a comment or question? Our teams are available to get you the help you need.
How can we help?
Day-to-day banking
Call our Member Service Centre at 1‑800‑616‑8878 or send a message for help with everyday banking, GICs and registered accounts.
Monday to Friday, 7 a.m. to 8 p.m.
Saturdays, 8 a.m. to 5 p.m.
Loans and mortgages
Call our Member Solutions Team at 1‑800‑616‑8878 (option 2) or send a message to get remote assistance with loans, lines of credit and mortgages.
Monday to Friday, 8 a.m. to 8 p.m.
Saturdays, 8 a.m. to 5 p.m.
Wealth
Call our Wealth Connect team at 1‑800‑616‑8878 ext. 1700 or send a message to access our advisors and a full suite of wealth services.
Monday to Friday, 9 a.m. to 5 p.m.
FirstOntario is closed on the following days:
| Wednesday, September 30, 2026 | National Day for Truth and Reconciliation* |
| Saturday, October 10, 2026 | Thanksgiving weekend* |
| Monday, October 12, 2026 | Thanksgiving Day |
| Wednesday, November 11, 2026 | Remembrance Day* |
| Thursday, December 24, 2026 | Christmas Eve** |
| Friday, December 25, 2026 | Christmas Day |
| Monday, December 28, 2026 | Observation of Boxing Day* |
| Thursday, December 31, 2026 | New Year's Eve** |
| Friday, January 1, 2027 | New Year's Day 2027 |
| Saturday, January 2, 2027 | Observation of New Year's Day* |
* Member Service Centre, Member Solutions Team and Personal Assisted Tellers will be available from 8 a.m. to 5 p.m.
** On December 24 and December 31, branches will close at 1 p.m. Our Member Service Centre and Personal Assisted Teller services will be available from 7 a.m. to 4 p.m. and the Member Solutions Team can be reached from 8 a.m. to 4 p.m.