Contact FirstOntario
Have a comment or question? Our teams are available to get you the help you need.
How can we help?
Day-to-day banking
Call our Member Service Centre at 1‑800‑616‑8878 or send a message for help with everyday banking, GICs and registered accounts.
Monday to Friday, 7 a.m. to 8 p.m.
Saturdays, 8 a.m. to 5 p.m.
Loans and mortgages
Call our Member Solutions Team at 1‑800‑616‑8878 (option 2) or send a message to get remote assistance with loans, lines of credit and mortgages.
Monday to Friday, 8 a.m. to 8 p.m.
Saturdays, 8 a.m. to 5 p.m.
Wealth
Call our Wealth Connect team at 1‑800‑616‑8878 ext. 1700 or send a message to access our advisors and a full suite of wealth services.
Monday to Friday, 9 a.m. to 5 p.m.
Quick help
Lost or stolen card?
If your debit card or Debit Mastercard has been lost or stolen:
- During business hours, call our Member Service Centre at 1‑800‑616‑8878.
- During business hours, visit your nearest branch.
- After hours, call Everlink 7 days a week at 1‑888‑277‑1043.
If your Collabria Visa credit card is lost or stolen:
- 24/7 in Canada/USA, call Cardholder Service at 1‑855‑341‑4643.
- 24/7 International collect, call Cardholder Service at 1‑647‑252‑9564.
Benefits1 Bundle
Premium Unlimited plan holders can call 1‑888‑873‑1004 to access the Benefits1 Bundle services. Available Monday to Friday from 8 a.m. to 8 p.m., excluding statutory holidays.
Encompass Home Service Warranty Information
- Call 24-hour claim service at 1‑866‑217‑5993
- For general inquiries, please email helpme@encompasshomeservice.com.
Forgot your personal access code?
You can reset your password at any time by simply clicking Forgot Password? on the online banking login page. Online users must be enrolled in 2-Step Verification (2SV) to enable this feature. Business members need to call our Member Service Centre at 1‑800‑616‑8878 to reset their password.
Once you are on the log in page:
- Select Forgot Password?
- Enter your debit card and the last three numbers of your SIN.
- Hit Continue.
- You’ll receive a one-time passcode as part of 2SV, which you will then need to enter.
- Enter and confirm your new PAC.
- Hit Continue.
Need to report fraud?
If you suspect any loss, theft or unauthorized use of your account, contact us immediately to report the fraud.
Have any questions about our privacy policies?
If you have any questions about our privacy policies, contact our Privacy Officer.
Have feedback or need help resolving an issue?
Whether you want to share a great experience or have a concern you want us to look into, we would love to hear from you.
FirstOntario is closed on the following days:
| Saturday, May 16, 2026 | Victoria Day weekend* |
| Monday, May 18, 2026 | Victoria Day |
| Wednesday, July 1, 2026 | Canada Day |
| Saturday, August 1, 2026 | Civic Holiday weekend* |
| Monday, August 3, 2026 | Civic Holiday |
| Saturday, September 5, 2026 | Labour Day weekend* |
| Monday, September 7, 2026 | Labour Day |
| Wednesday, September 30, 2026 | National Day for Truth and Reconciliation* |
| Saturday, October 10, 2026 | Thanksgiving weekend* |
| Monday, October 12, 2026 | Thanksgiving Day |
| Wednesday, November 11, 2026 | Remembrance Day* |
| Thursday, December 24, 2026 | Christmas Eve** |
| Friday, December 25, 2026 | Christmas Day |
| Monday, December 28, 2026 | Observation of Boxing Day* |
| Thursday, December 31, 2026 | New Year's Eve** |
| Friday, January 1, 2027 | New Year's Day 2027 |
* Member Service Centre, Member Solutions Team and Personal Assisted Tellers will be available from 8 a.m. to 5 p.m.
** On December 24 and December 31, branches will close at 1 p.m. Our Member Service Centre and Personal Assisted Teller services will be available from 7 a.m. to 4 p.m. and the Member Solutions Team can be reached from 8 a.m. to 4 p.m.