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Online banking enhancements

Exciting new design online

We’ve rolled out our new-look online banking that offers our members a more seamless user experience. While it looks different, there are no changes to how you manage your money. These pages are accessible from any device.

You’ll see the same look and feel when you bank on the go with FirstOntario’s mobile app. Android app users now have access to biometric authentication when they log into their accounts as part of the online enhancements. There’s more to come!

See below for a quick preview of what you can expect to see

FirstOntario Online Banking Login Page

A refreshed log in screen

You’ll see the same steps to log in but this version has a sleeker look.

FirstOntario Online Banking Account Summary Desktop and Mobile

See all your accounts in one quick view

Get a glimpse of your accounts, credit cards and scheduled transactions.

FirstOntario Online Banking Account Activity

Easily track your account activity

Choose the account and timeframe to see all of your transactions and account details.

Here are some answers to questions you may have

This upgrade will enhance the layout and design in online/mobile banking. There will be no changes to functionality.

If automatic updates are not enabled on your device, you will be required to update your mobile app on April 5, otherwise you will not be able to access your account via the mobile app.

From the dashboard, select QuickView Settings. The app will show the accounts you can display in QuickView. Select up to three accounts and press Save.

  1. From the log in screen, enter your credentials and select Remember Me.
  2. In the Saved Login Profile field, enter a name to set up a profile.
  3. From the mobile app dashboard, locate and select Settings.
  4. From the Settings menu, select Biometric Setup.
  5. Select Use Biometric Login in the pop-up message.
  6. Enter your personal access code (PAC).
  7. The mobile app will prompt you to complete a successful biometric validation with fingerprint or face ID. Once this validation is completed, you are enrolled and the biometric login process will be used for your next log in.

Coming soon!

As part of our online and mobile improvements, we’ll be implementing 2-Step Verification (2SV) to enhance our security measures. Once 2SV launches, members will also be able to reset their Personal Access Code (PAC) at home online. It’s another way we are enhancing our online banking experience.

Person Typing on Computer Keyboard

It's important to always be on the look out for fraud

Cyber crime is on the rise and criminals continue to impersonate legitimate businesses. Be extra cautious and aware of fraudulent emails, links, texts and phone calls and always type into your browser before you log in.

There are many ways you can protect yourself online.


Still have questions?

If you have any questions or concerns, our Members Service Centre is just a phone call away.

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