Digital improvements are coming soon!
Releases of our updated mobile app and online banking will start in November.
We’re enhancing our online banking and mobile app to better meet your needs
Our focus is clear – delivering a secure, simple, reliable and enjoyable experience, every time you bank with us.
We’ll start to transition members to our updated online banking platform and mobile app in phases beginning in November. You'll be notified in advance via email before you are transitioned.
Important reminder: Make sure your email address and phone number are up to date
You’ll need a unique email address and phone number (that match what we have in your file) to ensure you receive important updates and to access your accounts online.
You can make changes in online banking: Look for Profile and Settings and Change Contact Information. This feature is not available on our mobile app, but our Member Service Centre can also make any updates for you.
After the transition: What does this mean for you?
Details about your specific transition date will be emailed directly to you.
Access accounts via our updated platforms
You’ll access your accounts through our updated online banking platform and mobile app using our new email log in process.
Download the updated mobile app
You’ll need to download the updated FirstOntario mobile app from the App Store or Google Play.
Register with your email address
The first time you log in, you’ll need to register with your email address, create a new password and set up 2-step verification.
Explore your new user experience
You’ll see all the tools you’ve come to count on, wrapped in a sleeker look, with a few exciting surprises to try out including more self-serve options.
Keep checking this page for updates. If you need help updating your information or have questions about the transition, please contact our Member Service Centre at 1‑800‑616‑8878.
Frequently asked questions
When will the updated online banking platform and mobile app be available?
Members will start to be moved to the updated platforms in groups beginning in November. You'll be notified in advance via email before you are transitioned.
Will account information change after the transition?
All account information, including nicknames and account numbers, will transition to the new platform. When you log in for the first time, you will be able to see everything as it was previously.
Will the new app and online banking platform be different?
Yes! You will notice the fresh look and improved navigation right away. While they might feel different, functionality will not change significantly, and members will have access to the same products and services they have now with new added features. We’ll let you know more as these features are ready to be introduced.
How will the new email log in experience work?
The biggest change you will see in online banking and with our mobile app is the log in. Members will log in with their unique email address (the one we have on file) instead of their debit card number. They will also have to create a new password and set up 2-Step Verification (or biometrics) when they log in for the first time, which will require a phone number.
Members will not be able to access online banking without an email address and phone number (home or mobile).
Will the same log in apply for business members?
Primary business members will log in with an email address, while additional business users and delegates will use a generated username. More details are coming soon.
Why is FirstOntario changing to an email login?
Using an email address is a common and familiar way to sign in to online services, it keeps card details more protected and reduces the risk of fraud.
What if I don’t have an email address?
Members will not be able to access online banking or our mobile app if they do not have a unique email address and phone number noted in our banking system. Members who currently do not have an email address will have to create a valid email address and ensure it is updated in their file.