Digital improvements are coming your way!
We’re gearing up for something great this year! Releases of our updated mobile app and online banking platform are being planned for the fall.
What does that mean for you?
Picture a reimagined digital banking experience to support your needs now and into the future, with modernized navigation and new added features.
Our advanced platforms are being designed with your feedback in mind. We aim to provide a seamless transition with minimal impact on your everyday transactions, and we are excited to offer an intuitive and improved user experience with more options to assist with your everyday banking. We are planning on fall launches for these exciting updates.
The biggest change you’ll see?
Once the new platforms are live, you’ll need to log in with a unique email address that is only associated with your profile in our banking system instead of your debit card number. Members – including family members – cannot share email addresses across different profiles.
Be sure to have your current phone number (to support two-step verification) and email address on file so you can continue to log in without any interruptions. Please make any necessary updates by September 1 to ensure you are prepared in advance of the upcoming launches.
You can make changes in online banking: look for Profile and Settings and Change Contact Information. This feature is not available on our mobile app, but our Member Service Center can also make any updates for you.
Everything you need to know will be shared in advance, so you are ready to go once our new applications are ready to use. You’ll start to see more reminders online, in branches and wherever you interact with FirstOntario.
These are just more ways we are upping our digital game with the goal of continuous improvements to serve you better.
Frequently asked questions
When will the upgraded online banking platform be available?
We are targeting a fall release for the online banking platform. Details will be shared when they are confirmed.
Will account information change after the transition?
All account information, including nicknames and account numbers, will transition to the new platform. When you log in for the first time, you will be able to see everything as it was previously.
When will the upgraded mobile app launch?
We are targeting a fall release for the mobile app. Details will be shared when they are confirmed.
Will the new app and online banking platform be different?
Yes! You will notice the fresh look and improved navigation right away. While they might feel different, functionality will not change significantly, and members will have access to the same products and services they have now with new added features. We’ll let you know more as these features are ready to be introduced.
How will the new email log in experience work?
The biggest change you will see in online banking and with our mobile app is the log in. Members will log in with their unique email address (the one we have on file) instead of their debit card number. They will also have to create a new password and set up 2-Step Verification (or biometrics) when they log in for the first time, which will require a phone number.
Members will not be able to access online banking without an email address and phone number (home or mobile).
Primary business members will log in with an email address, while additional business users and delegates will use a generated username. More details are coming soon.
Why is FirstOntario changing to an email login?
Using an email address is a common and familiar way to sign in to online services, it keeps card details more protected and reduces the risk of fraud.
What if I don’t have an email address?
Members will not be able to access online banking or our mobile app if they do not have a unique email address and phone number noted in our banking system. Members who currently do not have an email address will have to create a valid email address and ensure it is updated in their file.