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Yes! You will notice enhanced navigation, a refreshed, modern look, creative tools to continually elevate your user experience and a few new surprises – coming April 27.
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Digital improvements are coming your way!
Stay tuned! Digital enhancements are coming to FirstOntario
We’re gearing up for something great this year! We are currently creating a new website to complement an updated mobile app and online banking platform. Our new site will premiere on April 27 while the other releases are slated to launch in the fall.
What does that mean for you?
Picture a reimagined digital banking experience to support your needs now and into the future, with modernized navigation and new added features.
Our advanced platforms are being designed with your feedback in mind. We aim to provide a seamless transition with minimal impact on your everyday transactions, and we are excited to offer an intuitive and improved user experience with more options to assist with your everyday banking.
The biggest change you’ll see?
After the fall releases of our mobile app and new online banking platform, you’ll need to log in with an email address (that only you use) instead of your debit card number. Be sure to have your updated phone number and email address on file so you can continue to log in without any interruptions.
Stop by your branch or connect with our Member Service Centre to ensure we have the correct information prior to this change. Once our new platforms launch, you will only be able to access your accounts online (desktop and mobile) with your email address.
Everything you need to know will be shared in advance, so you are ready to go once our new applications are ready to use. You’ll start to see more reminders online, in branches and wherever you interact with FirstOntario.
These are just more ways we are upping our digital game with the goal of continuous improvements to serve you better.
Frequently asked questions
Is the website changing?
When will the upgraded online banking platform be available?
We are targeting a fall release for the online banking platform. Details will be shared when they are confirmed.
Will account information change after the transition?
All account information, including nicknames and account numbers, will transition to the new platform. When you log in for the first time, you will be able to see everything as it was previously.
When will the upgraded mobile app launch?
We are targeting a fall release for the mobile app. Details will be shared when they are confirmed.
Will the new app and online banking platform be different?
Yes! You will notice the fresh look and improved navigation right away. While they might feel different, functionality will not change significantly, and members will have access to the same products and services they have now with new added features. We’ll let you know more as these features are ready to be introduced.
How will the new email log in experience work?
The biggest change you will see in online banking and with our mobile app is the log in. Members will log in with their unique email address (the one we have on file) instead of their debit card number. They will also have to create a new password and set up 2-Step Verification (or biometrics) when they log in for the first time, which will require a phone number.
Members will not be able to access online banking without an email address and phone number (home or mobile).
Primary business members will log in with an email address, while additional business users and delegates will use a generated username. More details are coming soon.
Why is FirstOntario changing to an email login?
Using an email address is a common and familiar way to sign in to online services, it keeps card details more protected and reduces the risk of fraud.
What if I don’t have an email address?
Members will not be able to access online banking or our mobile app if they do not have a unique email address and phone number noted in our banking system. Members who currently do not have an email address will have to create a valid email address and ensure it is updated in their file.
Still have questions?
If you have any questions or concerns, our Member Service Centre is just a phone call away.
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