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Cybercrime is on the rise and phishing scams are common forms of identity theft. Criminals try to gain illegal access to your private information and accounts by disguising themselves online using a similar domain or website URL to a legitimate company or organization.
While we take many precautions to protect your online accounts, there are a number of actions you can take to protect yourself while using the internet and banking online. If you suspect any loss, theft or unauthorized use of your account, contact us immediately to report the fraud.
Phishing scams are common forms of identity theft when criminals try to gain access to your private and personal information by disguising themselves as a legitimate company you may trust – like a financial institution.
Phony email, text messages and websites often include official-looking logos and identifying information fraudsters have taken directly from legitimate websites. These copycat sites, also called "spoofed" websites, are often where people will unwittingly send personal information to fraudsters.
Protect yourself from fraudulent websites. Don’t use search engines to find website – always type in or book mark website addresses, to ensure you are connected to the legitimate site.
Protect yourself by regularly checking your credit score to make sure there are no unusual transactions or credit activity reported in your name (Equifax or TransUnion).
Your debit card and PIN are the keys to your account(s). They are both required to complete a transaction so you should keep them in a safe place and never lend them to anyone. Even if criminals get access to your card, they need the PIN to get access to your money – so remember to protect your PIN.
*Please note: All fraud related reports connected to a financial loss will be thoroughly investigated by FirstOntario Credit Union. Any confirmed failure to protect your password or PAC/PIN information will result in non-reimbursement of funds.
We strongly recommend enabling alerts on your online accounts as an effective safeguard to improve your security and provide added peace of mind.
Simply go into your online account services to set up these helpful alerts.
Contact FirstOntario Credit Union immediately if you suspect someone has gained knowledge of your password (PAC)/PIN, or if you suspect any loss, theft or unauthorized use of your account.
Find information about scam prevention and the CRA.