FirstOntario & COVID-19

FirstOntario is actively following developments of COVID-19 by closely monitoring updates from public health and government agencies. Since the beginning we have taken numerous precautions to keep our members and employees safe, including deeper cleanings and additional sanitizer stations available at every branch.

Capacity limits, masks and social distancing are enforced and encouraged when ordered by public health and some branches are closed temporarily.

Members play a role in helping us keep our operations healthy and safe. Here’s what you can do to help reduce the potential spread of COVID-19:

• If you’re not feeling well, are experiencing any symptoms or if you have recently travelled internationally, please avoid coming into a branch.
• Make use of online and mobile banking services and our Member Service Centre at 1-800-616-8878.
• If it is essential that you visit a branch, please be sure to use hand sanitizing stations, maintain good hygiene practices and keep a safe distance away from others.

Please stay tuned to our website for the most up-to-date news and information. You can also find updates on Twitter, Facebook and Linkedin.

Our Member Service Centre at 1-800-616-8878, ​Personal Assisted Teller (PAT) and ATM machines are open for business. PAT machines offer virtual service representatives through extended hours and give you access to the same transactions and services you would receive in branches.  

You can also take advantage of our online and mobile banking services – available 24/7 – to bank from the comfort of home. Check account balances and transaction history, send money, pay bills, deposit cheques and more. Download our mobile app now or contact our Member Service Centre at 1-800-616-8878 during regular business hours to set up online banking.

Visit Ways to Bank for more details.

We understand some of our members may experience financial impacts as a result of COVID-19. We’re here for you and ask that you contact your local branch or our Member Service Centre at 1-800-616-8878 as soon as possible so we can discuss your situation and the possible ways we can assist you. 

You can also visit our website to confirm the type of financial support you need by completing and submitting a form to begin the process:

• Request a loan
• Overdraft protection
• Mortgage support​

FirstOntario Travel, U.S. Dollar and Infinite Visa cards have travel insurance if you used the card to pay for your travel. Please refer to the Terms and Conditions of your agreement for details. If you have more questions, please contact Collabria at 1-855-341-4643 or email info@collabriacreditcards.ca.

The health and safety of our members and employees is a top priority. We are monitoring advice from public health officials very closely, and are responding with extra caution. We will continue to monitor our day-to-day operations and will always consider safety first. We have a responsibility to serve our members and support their financial needs the best way we can. If and when changes are needed, we will do what is best for our staff and our members.