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    • Contact

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    By phone

    1-800-616-8878

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    Phone Line Availability

    Our Member Solutions team works behind the scenes to make sure you get what you need. Located in our St. Catharines community, our Member Service Representatives are often the first point of contact and if they can’t personally take care of your needs right away, they will connect you with the right person who can.

    Our Member Service Centre is available during the following hours:

    Monday to Friday8:00 AM to 8:00 PM
    Saturday8:00 AM to 5:00 PM

    You can also check our availability during holiday hours.

    Visa Credit Card Contact Information

    24/7 Cardholder Service (Canada/USA)1-855-341-4643
    24/7 Cardholder Service International collect1-647-252-9564
    Lost/Stolen Card (Canada/USA)1-855-341-4643
    Lost/Stolen Card International collect1-647-252-9564
    Emailinfo@collabriacreditcards.ca

    Lost or Stolen Credit Cards

    Lost or stolen debit card1-800-616-8878
    Lost or stolen CUETS Mastercard®1-800-567-8111
    Lost or stolen CUETS Mastercard®,
    outside North America (Call collect)    		1-306-566-1276
    Lost or stolen MBNA Mastercard®1-800-404-1319
    Telephone account services1-888-520-2301
    epost™1-866-607-6301

    Privacy

    If you have any questions about our privacy policies, contact the FirstOntario Privacy Officer.

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    ​FirstOntario Credit Union © Copyright 2020