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Increased call volume
Our Member Solutions Centre is experiencing an increased number of calls from our Members. We are working hard to respond as quickly as we can. Members can reach our Member Solutions Team at 1-800-616-8878 or 905-685-5555. Thank you for your patience and understanding.
Phone Line Availability
Our Member Solutions team works behind the scenes to make sure you get what you need. Located in our St. Catharines community, our Member Service Representatives are often the first point of contact and if they can’t personally take care of your needs right away, they will connect you with the right person who can.
Our Member Service Centre is available during the following hours:
|Monday to Friday||8:00 AM to 8:00 PM|
|Saturday||8:00 AM to 5:00 PM|
You can also check our availability during holiday hours.
Visa Credit Card Contact Information
|24/7 Cardholder Service (Canada/USA)||1-855-341-4643|
|24/7 Cardholder Service International collect||1-647-252-9564|
|Lost/Stolen Card (Canada/USA)||1-855-341-4643|
|Lost/Stolen Card International collect||1-647-252-9564|
Lost or Stolen Credit Cards
|Lost or stolen debit card||1-800-616-8878|
|Lost or stolen CUETS Mastercard®||1-800-567-8111|
|Lost or stolen CUETS Mastercard®, |
outside North America (Call collect)
|Lost or stolen MBNA Mastercard®||1-800-404-1319|
|Telephone account services||1-888-520-2301|