Financial Literacy
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Personal
Become a Member
There's more to a credit union than just banking.
Go Paperless
Be mindful of the environment and access everything you need electronically.
Business
Rates
We offer industry leading business account rates.
Experts available
Connect with our Business Banking team
Go Paperless
Be mindful of the environment and access everything you need electronically.
Investments
Go Paperless
Be mindful of the environment and access everything you need electronically.
Insurance
Go Paperless
Be mindful of the environment and access everything you need electronically.
Contact FirstOntario
Have a comment or question? We'd love to hear from you!
By email
By phone
1-800-616-8878
Visit in person
Compliments and complaints
Phone Line Availability
Our Member Service team works behind the scenes to make sure you get what you need. Located in our St. Catharines community, our Member Service Centre Representatives are often the first point of contact and if they can’t personally take care of your needs right away, they will connect you with the right person who can.
Our Member Service Centre is available during the following hours:
| Monday to Friday | 8:00 AM to 8:00 PM |
| Saturday | 8:00 AM to 5:00 PM |
You can also check our availability during holiday hours.
Visa Credit Card Contact Information
| 24/7 Cardholder Service (Canada/USA) | 1-855-341-4643 |
| 24/7 Cardholder Service International collect | 1-647-252-9564 |
| Lost/Stolen Card (Canada/USA) | 1-855-341-4643 |
| Lost/Stolen Card International collect | 1-647-252-9564 |
| info@collabriacreditcards.ca |
Lost or Stolen Credit Cards
| Lost or stolen debit card | 1-800-616-8878 |
| Lost or stolen CUETS Mastercard® | 1-800-567-8111 |
| Lost or stolen CUETS Mastercard®, outside North America (Call collect) |
1-306-566-1276 |
| Lost or stolen MBNA Mastercard® | 1-800-404-1319 |
| Telephone account services | 1-888-520-2301 |
| epost™ | 1-866-607-6301 |
Mortgage Payouts Fax Line
Fax number: 905-387-2060
Privacy
If you have any questions about our privacy policies, contact the FirstOntario Privacy Officer.
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