Personal Assisted Teller (PAT) Services

Enjoy FirstOntario teller services through a live video exchange. Personal Assister Tellers are available through our ATM machines and can do almost everything a branch teller can do with the bonus of extended hours. A quick tap on the screen connects you with a Member Service Representative.

Update your personal information, make a deposit to your accounts including RRSPs and TFSAs. Pay bills, make a payment to your mortgage or line of credit, withdraw multi-denominations including coin, transfer funds and set up recurring transfers. Just to name a few!

Absolutely. You have the option of using the handset for a more private experience or you can use the keyboard function to type in your responses. You can also plug in your own headphones if you choose.

It will not. In fact, it might be quicker if there are lines ups inside the branch. Personal Assisted Tellers have the same access as branch tellers.

They are not replacing anyone. We have a FirstOntario team dedicated to our Personal Assisted Teller services. They are local and happy to help with your transactions.

If you just want to withdraw cash, you have the option to use our ATM, or tap the screen to speak with a teller who can facilitate that for you.