ClickSWITCH

Input your payment and direct deposit information into the secure ClickSWITCH system, and ClickSWITCH will contact your billers to switch your payments over to your FirstOntario account.

Yes, you can! Call our Member Service Centre at 1‑800‑616‑8878, and they will be happy to answer any of your questions or make an appointment to start your switch.

Gather all of your automated payments and direct deposit information. A previous account statement is a great way to identify recurring electronic payments and direct deposits that have been set up through your account.

1. Gather your direct deposit and/or recurring electronic payment information (a previous statement should have everything you need).
2. Log in to online banking.
3. Look for the ClickSWITCH option, under Payments, on the left side of your screen.
4. Select the account(s) you want to switch to and click Enroll and Sign in Now.
5. Read and accept the Terms of Use.
6. You’re ready to start switching!

You will need to have some details to switch the payment, as billers require certain information to confirm your identity and complete the switch. Your name, biller’s name and account number are required. For some billers, an address and phone number will populate automatically; however, if the biller is not in our database, we’ll need you to provide the biller’s address and phone number. A previous account statement should have all the details you need.

Timing varies depending on the type of payment, payee/biller and method needed to switch the payment. Online banking bill payments are switched instantly. Recurring payments and direct deposits typically take between 7-10 business days, but can be faster with certain billers. Government-related switches may take longer.

The easiest way is to look at the “Status” column of your ClickSWITCH account. Switches that have been completed and confirmed by your biller will display a “Completed” status. Switches that are still being processed will display a “Mailed” status. For switches that have a “Mailed” status for 10 days or more, we recommend contacting your biller to confirm the switch is complete, as some billers may not update the status in the ClickSWITCH system.

We recommend keeping enough money in your old account to cover each payment until the switch status is “Completed”. This is especially important for any payments that might be due during the 14 days after you initiate a switch.

Monitoring your switch status is an important part of moving your account. It is advisable to keep enough money in your old account to cover each payment until the switch status for that payment has changed to “Completed” or you’ve confirmed with your billers that your payment account information is updated in their systems. Please contact our Member Service Centre at 1‑800‑616‑8878 if you have additional questions.