Online banking

You can reset your password at any time by simply clicking Forgot Password? on the online banking login page. Online users must be enrolled in 2-Step Verification (2SV) to enable this feature. Once you are on the log in page:

1. Select Forgot Password?
2. Enter your debit card and the last three numbers of your SIN.
3. Hit Continue.
4. You'll receive a one-time passcode as part of 2SV, which you will then need to enter.
5. Enter and confirm the new PAC.
6. Hit Continue.

Business memeebs can contact our Member Service Centre at 1‑800‑616‑8878 to reset their personal access code.

Log in to online banking and head to your Accounts section. Choose your line of credit (or any other account) and select Account Details.

1. From the left navigation menu, select Account Services.
2. Select View Credit Cards from the menu, you will be taken to the Add/Remove Collabria Card page.
3. Select Link a Collabria Credit Card.
4. Read and agree to the terms and conditions.
5. Enter the 16-digit credit card number and three-digit CVV for the card you would like to link.
6. Select Link Card and you will be taken to a page confirming your newly linked accounts.

1. Log in to online banking.
2. Select Interac e-Transfer® from the main page.
3. Choose the account you wish to send money from by tapping Select Account.
4. Choose the recipient of your e-Transfer by tapping Select Contact.
5. Select Add Contacts. Enter the name and email address or mobile telephone number of the person who you will be sending the money to. Once you have added these details, they will be stored on the Contacts list, you will not have to enter in the same information again.
6. Create a security question and answer that only the sender and recipient will know. The recipient must enter the correct answer to access the e-Transfer. For example, if you’re sending money to a friend, the question could be: ‘What is the name of your dog?’ For security reasons, do not include the answer to your security question in the message field, which is meant for leaving a note for the recipient.
7. Enter the amount you’d like to send and select Continue.
8. Review the details of your e-Transfer. Your account will be debited the amount you have sent once you select Confirm.

Our premium chequing plans come with a range of free e-Transfers. The number of free transactions depends on which plan you have. See below for e-Transfer transaction limits for personal accounts:

• Maximum sending limit per transaction: $3,000
• Maximum sending limit per day (rolling period of 24 hours): $10,000
• Maximum sending limit per week (rolling period of seven days): $10,000
• Maximum sending limit per month (rolling period of 30 days): $20,000
• Maximum incoming limit per transaction: $25,000
• Minimum incoming limit per transaction: $0

See below for e-Transfer transaction limits for business accounts:

• Maximum sending limit per transaction: $10,000
• Maximum sending limit per day (rolling period of 24 hours): $20,000
• Maximum sending limit per week (rolling period of seven days): $50,000
• Maximum sending limit per month (rolling period of 30 days): $100,000
• Maximum incoming limit per transaction: $25,000
• Minimum incoming limit per transaction: $0