Personal Assisted Teller
Talk to a Personal Assisted Teller through live video to take care of your transactions.
Our PAT machines make banking easier
Enjoy the convenience of our Personal Assisted Teller (PAT) machine, located in the vestibule at our branches. Talk to a teller through live video technology and take care of your transactions.
Here are just a few things PAT can do for you:
- Change/update your personal information
- Make a deposit to an existing RRSP or TFSA
- Pay bills, make line of credit or principal mortgage payments
- Withdraw multi-denominations
- Transfer funds, set up recurring transfers
Access PAT services at FirstOntario branches with extended hours.
Frequently asked questions
What is a PAT machine?
Enjoy FirstOntario teller services through a live video exchange. Personal Assister Tellers are available through our ATM machines and can do almost everything a branch teller can do with the bonus of extended hours. A quick tap on the screen connects you with a Member Service Representative.
What can I do at a PAT machine?
Update your personal information, make a deposit to your accounts, including RRSPs and TFSAs. Pay bills, make a payment to your mortgage or line of credit, withdraw multi-denominations, transfer funds and set up recurring transfers. Just to name a few!
Is there privacy at a PAT machine?
Absolutely. You have the option of using the handset for a more private experience, or you can use the keyboard function to type in your responses. You can also plug in your own headphones if you choose.
Will my PAT transaction take longer than a traditional teller?
It will not. In fact, it might be quicker if there are lines ups inside the branch. Personal Assisted Tellers have the same access as branch tellers.
Are PAT machines replacing people?
They are not replacing anyone. We have a FirstOntario team dedicated to our Personal Assisted Teller services. They are local and happy to help with your transactions.
What if I need to make a simple withdrawal, do I need to talk to the teller?
If you just want to withdraw cash, you have the option to use our ATM or tap the screen to speak with a teller who can facilitate that for you.