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​Latest updates from FirstOntario


Message from our CEO, Lloyd Smith

For more than 80 years, FirstOntario has been helping members get through the good times and the bad and now, as we continue to face the challenges of COVID-19 – we’re going to get through this together.

We're here to help our members

FirstOntario Credit Union has been working with our members during the pandemic and we are here to support you. Members are encouraged to contact their branches to discuss options to help reduce financial stress due to the impacts of COVID-19.

Status of Branches

All of our branches are open Monday to Friday to serve our members, with the exception of the following:

  • Niagara Health System - 1200 Fourth Avenue, St. Catharines
  • Oakville Trafalgar Memorial Hospital - 3001 Hospital Gate, Oakville

We’re doing our part to keep everyone safe and follow government guidance to help limit the spread of the Omicron variant. Until further notice, all FirstOntario branches are operating at 50% capacity and will be closed and no longer offering in-branch service by appointment on Saturdays. Thank you for your understanding.

Ways to Bank at FirstOntario

You can connect with our Member Service Centre and our Member Solutions Team at 1-800-616-8878 or you can visit our Personal Assisted Tellers (PAT) machines which are located in the main entrance of our branches. PAT can do all the things a teller can do including cashing cheques, deposits, withdrawals, transferring funds, paying bills and much more.

These services are available through extended hours (Monday to Friday, 8 a.m. to 8 p.m. and Saturdays, 8 a.m. to 5 p.m.) to help with your day-to-day banking needs.

We also strongly recommend you take advantage of FirstOntario’s online and mobile banking services – which are available 24/7 from the comfort and convenience of your home.

For our members who may not be close to a branch, or even outside of the province, THE EXCHANGE Network gives you access to thousands of ATMs across Canada, free of charge.

We’re here to help

FirstOntario is committed to helping our members through these challenging times. We will continue to offer the banking services you expect and the expert advice you need. We are strong, safe and secure and we are well-prepared to support our members.

I thank you for your continued support of FirstOntario and for your patience and understanding.

Lloyd Smith
CEO, FirstOntario Credit Union


We're here to help