COVID-19: Message from our CEO, Lloyd Smith
March 17, 2020
FirstOntario is taking additional steps in response to the evolving situation caused by COVID-19 and the latest news and recommendations from public health and government agencies. The health and safety of FirstOntario employees, Members, our suppliers and our community are of primary importance.
Additional safeguarding measures
We remain committed to serving the needs of our Members through these uncertain times, and are implementing additional safeguarding measures. On Monday, March 16 we temporarily closed our locations in Oakville and Niagara hospitals and adjusted the hours of operation of our Lime Ridge Mall branch in Hamilton to align with the new mall hours.
Effective Wednesday March 18, we will be taking additional precautionary measures. We have made the decision reduce hours at FirstOntario locations. All branch hours will be reduced to 10 a.m. to 4 p.m. Monday to Friday and 10 a.m. to 2 p.m. on Saturday.
There are many ways to manage your money
Our Member Solutions Centre and Personal Assisted Teller (PAT) offer extended hours of operation to enable you to complete the same types of transactions and receive the same services you would expect to receive in our branches.
Members can take advantage of these services Monday to Friday from 8 a.m. to 8 p.m. and on Saturday from 8 a.m. to 5 p.m. ATMs are available for business as usual and we also encourage Members to take advantage of FirstOntario’s online and mobile banking services – which are available 24/7 – to do your banking from the comfort and convenience of your home.
Check your account balances and transaction history, send money, pay bills, deposit cheques and much more. If you haven’t set yourself up yet, it only takes a few minutes. Download the app and contact our Member Solutions Centre at 1-800-616-8878 during regular business hours to get started!
We also want to assure you that we've taken numerous precautions to keep our Members and employees safe, including deeper cleanings and additional sanitizer stations available at every branch. Your well‑being and the safety of our staff is our first priority.
If you are facing financial challenges because of COVID-19, contact us
We are here for our Members and understand that COVID-19 has created a lot of uncertainty. If you are experiencing financial difficulties we ask that you contact your local branch or our Member Solutions Centre at 1-800-616-8878 as soon as possible so we can discuss your situation and possible ways we can assist you.
COVID-19 is a problem for all of us. We need to all work together especially when it comes to people who are not feeling well and the more vulnerable people within our community. We need to do our part to protect ourselves and those around us.
We will share information and keep you informed
We will continue to monitor the situation and are committed to providing our Members with ongoing communication. Members are encouraged to check our website FirstOntario.com for regular updates. Thank you for your patience and support as we continue to adapt to the evolving situation to ensure we are safeguarding and protecting the wellbeing of everyone. We are here for you should you have any questions or concerns.
CEO, FirstOntario Credit Union